Frequently asked questions
Quick answers on sizing, shipping, payment, returns and exchanges at MARAYA.
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Sizing
Open any product and tap “Fit Finder”, enter your height and weight and it suggests the best size for that cut. A centimetre chart lives on the Size Guide page.
Clothing uses international sizes (XS–XXL) and shoes use EU sizes; every chart shows the Egyptian equivalent.
Shipping & delivery
Cairo and Giza in 1–2 working days; other governorates in 2–4 working days.
EGP 75 anywhere in Egypt, free on orders over EGP 2,500.
Yes — in Cairo and Giza the courier waits 10 minutes while you try; if it's not right, hand it back and pay shipping only.
Payment
Visa, Mastercard, Meeza, Apple Pay, Vodafone Cash, InstaPay, valU instalments and cash on delivery.
All payments go through a certified, encrypted gateway; we never store your card details.
Returns & exchanges
14 days from delivery, with tags attached and unworn outside.
To your original payment method within 5–10 working days, or as instant store credit if you prefer.